PDPA 2010 – FULL COMPLIANCE

Privacy Policy Kera77 – Malaysia Personal Data Protection

Kera77 is committed to protecting the privacy and personal data of every member. This Privacy Policy clearly sets out how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.

Last Updated: 1 January 2026
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Commitment Kera77 for Members' Privacy

Six core principles that shape how kera77 manages and protects the personal data of its Malaysian members.

Minimal Data Collection

Kera77 only collects personal data that is strictly necessary to provide our services. We do not collect excessive or irrelevant information beyond what is needed to operate our platform.

256-bit SSL Encryption

All data transmitted between your device and Kera77's servers is protected by enterprise-grade 256-bit SSL encryption, ensuring your sensitive information cannot be intercepted by unauthorised parties.

No Sale of Data to Third Parties

Kera77 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without the explicit consent of the member concerned.

Malaysia PDPA 2010 Compliance

All of Kera77's data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We stay up to date with any legislative amendments to ensure ongoing compliance.

Full Control in Your Hands

Every Kera77 member has the right to access, amend, delete, and control the use of their personal data. Data-related requests can be submitted to our privacy team at any time.

Clear Data Retention Periods

Kera77 retains member personal data only for as long as necessary for the stated purposes. Data from accounts inactive for more than 5 years will be anonymised or deleted in accordance with our security procedures.

01Introduction & Scope of Privacy Policy

This Privacy Policy is issued by Kera77 ("we", "kera77") and applies to all users and registered members of the kera77.my platform. This document explains in detail how we collect, process, store, use, and protect your personal data when you use kera77's services.

Kera77 takes data protection responsibilities seriously. We are in full compliance with Personal Data Protection Act 2010 (PDPA) Malaysia in all aspects of our members' personal data management. By using the kera77 platform, you agree to the data processing practices described in this Privacy Policy.

Important Note: This Privacy Policy should be read together with Terms & Conditions Kera77. If you have any questions about how we handle your personal data, please contact our privacy team at privacy@kera77.my.

02Types of Personal Data We Collect

Kera77 collects several categories of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:

Data Categories Example Information Required
Identity Data Full name, date of birth, MyKad number Required
Contact Data Malaysian phone number, email address Required
Financial Data Payment methods (TNG, GrabPay, DuitNow, FPX) and transaction records in MYR Required
Technical Data IP address, device type, web browser, operating system Automatic
Usage Data Game history, betting records, login activity Automatic
Communications Data Live chat conversation records, customer support emails Optional

Note: Kera77 does not directly collect credit card numbers or banking information. All payments are processed through secure, licensed Malaysian payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks).

03How We Collect Your Personal Data

Kera77 collects your personal data through various channels as you interact with our platform:

Direct Collection

  • New account registration form at kera77.my
  • Identity verification (KYC) process for large deposits or withdrawals
  • Your communications with our customer support team via live chat or email
  • Feedback forms and customer satisfaction surveys that you complete voluntarily

Automatic Collection

  • Cookies and similar tracking technologies when you browse the kera77 platform
  • Server logs recording technical activity such as IP addresses and device types
  • Gaming and betting activity data generated automatically while you play
  • Device information such as phone model, operating system version, and screen resolution

Collection from Third Parties

In certain cases, Kera77 may receive your personal data from trusted third parties such as identity verification service providers or licensed Malaysian payment providers. This occurs only when necessary for security and legal compliance purposes.

04How We Use Your Personal Data

Kera77 uses collected personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is processed:

  • Account Management: Creating, verifying, and managing your member account on the Kera77 platform.
  • Transaction Processing: Processing deposits and fund withdrawals in Malaysian Ringgit (MYR) via your chosen local payment method.
  • Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, duplicate accounts, and platform abuse.
  • Customer Support: Providing assistance and resolving any technical or transaction issues you encounter.
  • Legal Compliance: To meet Malaysia's legal compliance obligations, including PDPA 2010 and anti-money laundering regulations.
  • Service Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the gaming experience on Kera77.
  • Service Communications: Sending important notifications about your account, transactions, security updates, and policy changes.
  • Responsible Gaming: Monitoring gameplay patterns to identify members who may require responsible gaming support.

Marketing: If you have given your consent, Kera77 may send you promotional information and the latest bonus offers. You may withdraw this consent at any time through your account settings or by contacting us at support@kera77.my.

05Data Sharing & Disclosure

Kera77 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, there are limited circumstances where we may need to share your data:

Trusted Service Providers

Kera77 works with carefully selected third-party service providers to support our platform operations. These include Malaysian payment providers (Touch 'n Go, GrabPay, DuitNow, FPX), identity verification service providers, and cloud technology infrastructure providers. All service providers are bound by strict data protection agreements and are only permitted to use your data for the specified service purposes.

Legal Requirements

Kera77 may disclose your personal data to the relevant Malaysian authorities where required by law, court order, or direction from a competent authority. This includes law enforcement agencies and Malaysian financial regulators when necessary.

Business Transfer

Should Kera77 be involved in any merger, acquisition, or asset sale, members' personal data may be transferred as part of the business assets. We will notify members prior to any such transfer and ensure that privacy protections remain in place.

06Security & Data Protection

Kera77 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

  • Data Encryption in Transit: All communications between your device and Kera77's servers are secured with 256-bit TLS/SSL protocols.
  • Encryption of Stored Data: Sensitive data stored in our databases is encrypted using AES-256 standards.
  • Strict Access Controls: Only authorised Kera77 staff with a legitimate business need may access member personal data.
  • 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
  • Regular Security Audits: kera77 conducts regular security audits and penetration testing by independent cybersecurity experts.
  • Incident Response Plan: We have a clear incident response procedure to address any data breaches promptly and effectively.

In the event of a data breach affecting your personal information, Kera77 will notify you and the relevant authorities within the timeframes stipulated by Malaysia's PDPA.

07Cookies & Tracking Technologies

Kera77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how members interact with the platform so we can improve speed and usability.
  • Functionality Cookies: Storing your personal preferences such as language settings and display configurations.
  • Analytic Cookies: Collecting aggregated, anonymised usage data to help us understand overall platform usage patterns.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Kera77 platform features.

08Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you as a Kera77 member have the following rights regarding your personal data:

Right of Access You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification You may request that we correct any personal data that is inaccurate or incomplete.
Right to Erasure Under certain circumstances, you may request that we delete your personal data from our systems.
Right to Object You may object to the processing of your personal data for direct marketing purposes.
Data Portability Rights You may request your personal data in a structured, machine-readable format.
Right to Restrict Processing Under certain circumstances, you may request that we temporarily restrict the processing of your data.

To exercise any of the rights above, please contact our privacy team by email at privacy@kera77.my. We will process your request within 30 days from the date of receipt. For complex cases, this period may be extended by up to 60 days with prior notice to you.

09Child Data Protection

The kera77 platform is strictly for individuals aged 18 and above and is not directed at children or minors under the age of 18. kera77 does not knowingly collect personal data from individuals under 18 years of age.

If you are a parent or guardian and discover that a child under your care has provided personal data to Kera77, please contact us immediately at privacy@kera77.my. We will take immediate steps to remove the relevant information from our systems.

Warning: Any attempt by individuals under 18 years of age to register a Kera77 account constitutes a violation of our Terms & Conditions. Kera77 employs age verification methods during the registration process and reserves the right to request age verification documents at any time.

10Privacy Policy Amendments

Kera77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian law, or technological developments. Members will be notified of any significant amendments through:

  • Email notification to your registered email address at least 14 days before the changes take effect.
  • A clear notice on the kera77 platform homepage regarding any upcoming policy changes.
  • Update the "Last Updated" date at the top of this document.

Your continued use of the kera77 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

11Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Kera77 handles your personal data, please do not hesitate to reach us through the following channels:

  • Privacy Email: privacy@kera77.my – dedicated exclusively to personal data protection enquiries.
  • General Support Email: support@kera77.my – for general enquiries about the Kera77 platform.
  • 24/7 Live Chat: Available directly within the kera77 platform for immediate responses in Bahasa Malaysia.

Our privacy team operates Monday to Friday, 9 AM to 6 PM (Malaysian time, GMT+8) and will endeavour to respond to all privacy-related enquiries within 3 working days.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Personal Data Protection Department under the Malaysian Ministry of Communications and Digital.

YOUR DATA IS SAFE WITH US

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